Frequently Asked Questions
Are your stones natural stone?
Yes. We use bluestone which is a sedimentary
stone blue-grey in color quarried in Southern New York State.
We hand shape our stones with chisels and files to have them
keep their natural appearance
Can they stand on their own?
No. Our stones are made to lay flat. They can be propped up
from behind with another stone.
Do you ship to Canada and other countries?
We cannot ship outside the US
We can only ship to US postal addresses which includes Hawaii and Peurto Rico.
We no longer ship to Canada. Recent changes in import laws
makes this too difficult.
How are your stones shipped?
We ship via US Postal Service Priority Mail.
What is your turn around time?
We ship on Tuesdays and Fridays.
You can expect to receive your stone in about
a week from placing your order.
Polished stones may take a little over a week due to extra time needed to polish the stone.
Do you do stones for animals other than cats or dogs
Yes. We have done stones for bunnies, guinea pigs, fish, chickens, horses, mules, ducks and parrots and many other animals. We have graphics available for all of these available upon request. We have recently added a special page for Horse Memorial Stones.
Can I see a proof of my stone before it is engraved?
Proofs are available upon request. You can request a proof by email in the "comments" section of the order form. A proof will be emailed to you usually in a day or 2, you will receive your stone in about a week from approving the proof.
Do you have a character limit?
No. Generally, we will try to put whatever
you would like on a stone. If you need an extra line
of text to make something fit, it is usually is not
a problem. Keep in mind the more characters on a stone,
the smaller the writing will appear. Rarely, someone
will order and we cannot fit all their text onto the stone.
We will contact you if this happens. If you are not
sure whether what you would like will fit, feel free
to email us the text at firstname.lastname@example.org and we will
let you know.
Do you make memorials that are not for pets?
We do have a separate site dedicated to other types of garden stones including a page for Garden Memorial Stones.
Still have more questions?
Feel free to contact us through
email or by phone (315)845-6715